Shipping Policy
Last updated: 27 July 2026
This page explains how we ship your order, how long it takes, and what to expect at checkout. Delivery is fulfilled through DHL and/or Aramex, depending on your location and the fastest available service at the time of your order.
1. Order Processing Time
Orders are processed and handed to our courier within 24 hours of purchase (excluding weekends and UAE public holidays). You'll receive a shipping confirmation email with your tracking number once your order is on its way.
2. Delivery Locations & Estimated Timelines
We currently ship within the UAE and GCC only. We do not offer international shipping outside the GCC at this time.
| Region | Courier | Estimated Delivery Time |
|---|---|---|
| Dubai | DHL / Aramex | 1–2 business days |
| Rest of UAE | DHL / Aramex | 2–3 business days |
| GCC (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) | DHL / Aramex | 3–5 business days |
Delivery times are estimates provided by our courier partners and begin once your order has been dispatched, not from the time of purchase. Delays due to customs clearance, peak season, or courier disruptions are outside our control.
3. Shipping Fees
- Shipping charges are calculated at checkout based on your delivery address and are shown as part of your total price before you confirm payment, in line with UAE e-commerce disclosure rules.
- We may offer free shipping thresholds or promotions from time to time; any such offer will be clearly displayed at checkout.
4. Tracking Your Order
Once your order ships, you'll receive a tracking link by email (and WhatsApp, if you've opted in) directly from DHL or Aramex, whichever courier is handling your delivery. You can also request a tracking update anytime at support@aomorijeans.com.
5. Customs and Duties (GCC Orders)
For orders shipped to GCC countries outside the UAE, the delivery price may or may not include applicable customs duties and import taxes, depending on the destination country and courier service selected at checkout. Where duties are not prepaid, they are the responsibility of the recipient and may be collected by DHL or Aramex upon delivery.
6. Address Accuracy
Please double-check your shipping address and phone number at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address information. If you notice an error after placing your order, contact us immediately at support@aomorijeans.com — we'll do our best to update it before dispatch.
7. Failed or Missed Deliveries
If DHL or Aramex is unable to deliver your order (for example, due to being unreachable at the provided address), they will typically attempt redelivery or hold the parcel at a local facility for collection, per their standard courier policy. If the parcel is returned to us as undeliverable, we will contact you to arrange reshipment, which may involve an additional delivery fee.
8. Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@aomorijeans.com with your order number so we can open an inquiry with the courier and arrange a replacement or refund in line with our Refund Policy.
9. Contact Us
Aomori Jeans (Sentaku Trading FZCO)
Email: support@aomorijeans.com
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates