Refund & Return Policy

Last updated: 27 July 2026

At Aomori Jeans, we want you to love your fit. This policy explains how returns, exchanges, cancellations, and refunds work, in line with your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

1. Return Window

You may request a return or exchange within 7 days of the delivery date shown in your shipping confirmation. Requests submitted after this window cannot be accepted unless the item is defective or not as described (see Section 5).

2. Condition of Returned Items

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and unaltered
  • In their original condition with all tags and hygiene liners (if applicable) attached
  • Returned in the original packaging where possible

Items showing signs of wear, odor, staining, or alteration will not be accepted, and will be shipped back to you at your cost.

3. How to Start a Return

  1. Email support@aomorijeans.com with your order number and the item(s) you'd like to return or exchange
  2. We will confirm eligibility and send you return instructions, including the drop-off or pickup arrangement in the UAE
  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your return

4. Refunds

  • Approved refunds are issued to your original payment method within 15 days of us receiving and inspecting the returned item.
  • Original delivery charges are non-refundable unless the return is due to our error (wrong item sent, defective product, or a description mismatch).

5. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us within 7 days of delivery at support@aomorijeans.com with photos of the item. In accordance with your statutory rights under UAE Consumer Protection Law, we will offer a repair, replacement, or full refund at no cost to you, including return shipping.

6. Exchanges

If you'd like a different size or colour, let us know when you start your return. Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or store credit instead.

7. Order Cancellations

You may cancel an order free of charge before it has shipped by emailing support@aomorijeans.com as soon as possible. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.

8. Sale and Final-Sale Items

Items marked as Final Sale at the time of purchase are not eligible for return or exchange, except where the item is defective or not as described, in which case your statutory rights under Section 5 still apply.

9. GCC Orders

For orders shipped to GCC countries outside the UAE, return shipping costs, customs duties, and delivery timelines may vary. Contact us at support@aomorijeans.com before initiating a return so we can advise on the process for your location.

10. Your Statutory Rights

Nothing in this policy limits or reduces your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. Where this policy and the law differ, your statutory rights prevail.

11. Contact Us

Aomori Jeans (Sentaku Trading FZCO)
Email: support@aomorijeans.com
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates